HOTLINE: 800-439-6507


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Independence House encourages applicants of diverse races, all abilities, sexual orientation,
and genders to submit applications.

Hours: 35 Hours
Salary: Competitive
Benefits: Health, Dental, Vacation, Sick & 403(b)
Reports to: Clinical Director
Supervisory responsibilities: None

This is an emerging mid leadership position at Independence House, Inc. (IH) a comprehensive domestic & sexual violence community-based agency and shelter program in Barnstable County that focuses on meeting the unique and cultural needs of survivors and their children. We provide safety, food, shelter, advocacy, counseling survivors of homicide victims support and counseling and other resources to assist survivors in rebuilding violence-free lives for themselves and their children. IH is committed to the values of inclusivity, equality, anti-oppression, non-hierarchical structure, and a non-judgmental and empowering work environment. IH works closely with other agencies in the community, to offer a comprehensive network of resources for survivors of domestic and sexual violence and their children and survivors of homicide victims. IH works with these agencies and other community groups to provide education, prevention, and training about domestic & sexual violence toward community transformation and change. Please see our website at for more information.

Staff supervision duties are not included, staff with appropriate qualifications may supervise interns.


Under the supervision of the Director of Clinical Services, the Coordinator provides direct services and  leadership and is responsible for coordinating  the provision of services for adults, children, tween, teens, and children impacted by child sexual assault and SDV including CEDV  and trauma. The coordinator works closely with the Clinical Director to ensure proper implementation and  delivery of services provided to survivors, which includes crisis intervention, individual counseling,  advocacy and support groups. Part of this role is to ensure that the MPA calendar is fully staffed. This position would be responsible for filling gaps on the calendar when the Volunteer Coordinator indicates there are times where coverage is needed, this may mean  the coordinator fills those gaps.


  • Coordinate the daily operation of the programs, including scheduling and ensuring adequate coverage.
  • Coordinate coverage with all programs in the agency, as appropriate.
  • Provide all direct services-including all direct services related to the grants that fund this position (60% of position).
  • Provide back-up to the Clinical Director as the emergency support person on call, this could be during regularly scheduled work hours, after hours, weekends and holidays.  
  • Aid during regular work hours in assigning a Rape Crisis Counselors to respond to an MPA call. If you are unable to find staff, or if your schedule allows, respond to calls yourself.
  • Ensuring that MPA volunteers and staff have the proper supplies needed for call outs.  This would include ensuring a variety of clothing to offer to survivors, paperwork is current and up-to-date and available for volunteers and staff.
  • Working with Rape Crisis Counselors to offer evidence-based groups to survivors of sexual violence.
  • Coordinate staff coverage at community agencies when needed. For example, Health Imperatives twice per month.
  • Providing, and keeping records of, additional training and support to staff who are receiving hotline calls. 
  • Conduct quarterly test calls to the hotline at various times of day/night and provide feedback to the staff and keep documentation of such test calls.
  • Participate in the Pre-Service training for the sections of the Hotline in coordination with the Clinical and Shelter Director.
  • Facilitate therapeutic, support and curriculum-based groups. 
  • Ensure requests for services, including intake, case assignments and group scheduling are coordinated.
  • Assign all new intakes to appropriate staff within 3-5 days of the intake being conducted. Consult with the Clinical Director when questions arise.
  • Provide assessment and crisis intervention services during on-call rotation and on as-needed basis.
  • Provide support to direct service staff (including mandated reporting and suicide assessments).
  • Develop and implement ongoing services, advocacy, referrals, and ensure requests for services, including case assignments, childcare and support group scheduling are coordinated.
  • Coordinate and provide ongoing training to support staff development skills and knowledge.
  • Facilitate meetings which may include case conference, Trauma informed practice.
  • Review documentation and client files of participants and monitor productivity.
  • Work closely with the Grants and Contract Manager regarding data collection, client satisfaction surveys and reports related to services.
  • Additional administrative duties related to grant compliance and service evaluation.
  • In collaboration with Clinical Director, coordinate student intern field placements.
  • Represent the agency at community meetings and events.


  • Strong clinical background and commitment to working on behalf of adult, child, /tween/ teen SDV survivors.
  • Proficient knowledge and skills of individual and group counseling techniques.
  • Daily regular attendance and adherence to work schedule.
  • Model ethical communications and practice.
  • Ability to develop and maintain positive relationships with referral sources and collaborators.
  • Demonstrated understanding of and application of skills necessary to coordinate services and programs using a team approach.
  • Demonstrated knowledge of and commitment to utilizing an empowerment framework
  • Must develop and maintain effective and positive working relationships with staff and community stakeholders.
  • Participation in community meetings.
  • Ability to function independently.
  • Deep knowledge of domestic violence and sexual assault and impact on populations.
  • Must maintain ethical standards, including ethical and assertive communication.
  • Commitment to own self-care and support staff for their self-care.
  • Ability to work with historically underrepresented and underserved communities.
  • Demonstrate cultural humility and commit to ongoing self-development on diversity and inclusion issues.
  • Demonstrate a commitment to work with issues of domestic violence and sexual assault.
  • Demonstrate commitment to teamwork and high standards of integrity.
  • Ability to work under pressure and stress.
  • Ability to make sound decisions in the moment.
  • Excellent written and verbal communication skills.


No Exceptions -Prior experience and demonstrated commitment to addressing social justice issues affecting families and vulnerable groups and commitment to the movement to end intimate partner violence. Must incorporate principles of DEI in daily work.

  • Must possess a master’s degree in social work, or similar degree LCSW /LICSW/LMHC. Minimum of 3 years’ experience or bachelor’s degree in social work or related field and 5+ years of experience in the field.
  • Demonstrated ability and skills coordinating and providing direct services, case management, group facilitation and individual counseling.
  • Must demonstrate professional and personal boundaries and must engage in difficult and direct communication and contribute to a healthy positive work culture.
  • Knowledge of community resources, and sensitivity to the needs of sexual & domestic violence survivors, including children and teens is required.
  • Must be committed to and comfortable with diversity and demonstrate commitment to inclusivity. Must be able to communicate and work effectively with a diverse population of clients and must be able to work effectively as an individual as well as a team member.



  • Must demonstrate ethics in communication and behaviors.
  • Integrity
  • Strong work ethic
  • Positive “can do” attitude.
  • Be dependable and demonstrate a strong work ethic.
  • Passion and excitement for our mission
  • Commitment to ongoing learning for self and staff
  • Commitment to supervision
  • To Be Considered: Please send a resume and a cover letter to:
  • Please write “IH Application- [Your Last Name]” in the subject line.
  • No phone calls, please.

Independence House, an equal opportunity employer and does not discriminate based on race, color, religious creed, ancestry, national origin, age, sex, gender identity, marital status, sexual orientation, medical condition, or disability and denial of family medical leave and pregnancy leave. This search is being conducted by Independence House, Inc.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.