HOTLINE: 800-439-6507

Emergency Domestic Violence Shelter and Residential Housing Stabilization Program Operations Manager



Emergency Domestic Violence Shelter and Residential Housing Stabilization Program Operations Manager

Independence House encourages applicants of diverse races, all abilities, sexual orientation, and genders to submit application

Hours: 15 Hours/Week
Salary: competitive
Benefits: Vacation, Holiday & Sick
Reports to: Director of Domestic & Sexual Violence Residential & Emergency Domestic Violence Shelter

Independence House, Inc. (IH) is a comprehensive domestic & sexual violence community-based agency and Residential program in Barnstable County that focuses on meeting the unique and cultural needs of intimate partner violence and sexual assault of survivors and their children. We provide safety, food, shelter, advocacy, counseling, homicide victim survivor support and other resources to assist survivors in rebuilding violence-free lives for themselves and their children. IH is committed to the values of inclusivity, equality, anti-oppression, non-hierarchical structure, and a non-judgmental and empowering work environment. IH works closely with other agencies in the community, to offer a comprehensive network of resources for survivors of domestic and sexual violence and their children and survivors of homicide victims. IH works with these agencies and other community groups to provide education, prevention, and training about domestic & sexual violence toward community transformation and change. Please see our website at for more information.


In conjunction with the Emergency Domestic Violence Shelter Director, the Emergency Domestic Violence Shelter Operations Manager plans, oversees and communicates with management, staff, and clients to ensure smooth day-to-day operations of the emergency shelter facility.




  • Oversee the daily physical operations of the Emergency Domestic Violence Shelter and housing stabilization facilities and grounds, including client, staff and visitor safety, cleanliness, code compliance, and minor/major repairs.
  • Provide advocacy, and support to residents
  • Work with the Director of Operations to oversee equipment leasing and maintenance
  • Ensure all computer and communication (telephone, internet connectivity) equipment are functioning properly
  • Maintain accurate files related to facility and grounds, including contracts, leases, and licenses
  • Coordinate ordering of supplies and food
  • Monitor Emergency Domestic Violence Shelter expenses in partnership with the Finance Director and Director of Domestic & Sexual Violence Residential & Emergency Domestic Violence Shelter
  • Attend meetings as requested
  • Provide accurate and timely reports that are required by the agency, and various funding sources. This also includes providing quality assurance for the Emergency Domestic Violence Shelter’s database, paperwork, and client feedback
  • Provide shift coverage and back up to staff as needed and work in partnership with the shelter director to create 24/7 coverage of shelter
  • Participate in local and statewide residential services meetings and share and implement any necessary program and/or operational requirements
  • Ensure access for individuals with disabilities is attended to-in collaboration with the I.H disabilities access coordinator


  • Working knowledge of individual and group dynamics and counseling, specific to sexual & domestic violence, parenting, and life skill development.
  • Must work cooperatively with all directors and staff
  • Must be a team player
  • Must meet deadline without exceptions
  • Must demonstrate competency in ambiguity and problem solving in the moment
  • Must demonstrate competency in residential living dynamics and ability to effectively respond to and support staff in responding to and managing conflicts
  • Must collaborate with Clinical Director to meet needs of survivors as appropriate
  • Knowledge of requirements of Rape Crisis Centers in Massachusetts
  • Knowledge of Department of Public Health funded contract requirements
  • Demonstrate Competency in assessing use of Housing Stabilization Program funds
  • Competency recognizing and responding effectively to survivors who are evidencing trauma responses
  • Demonstrate full commitment to and practice of the empowerment model
  • Working knowledge of housing and community resources
  • Ability to communicate effectively, both in spoken and written words
  • Ability to write clearly and concisely
  • Knowledge on and experience in advocating for clients
  • Ability to empower clients to advocate for themselves
  • Sensitivity to sexual & domestic violence survivors and their children.
  • Training in domestic violence and conflict resolution.
  • Ability to speak in public.
  • Access to reliable transportation and possession of a valid Massachusetts driver’s license.
  • Ability to work under stress and crisis related situations.


Candidate should have a knowledge of running a 24-hour facility and 5 years’ experience in the field, or equivalent experience. and case management, life skills development, group facilitation and individual counseling. Must have a thorough understanding and analysis of sexual and domestic violence as forms of oppression and professional and personal boundaries, and demonstrate application of such; must be willing to engage in difficult and direct communication and contribute to a healthy positive work culture. Understanding of housing issues, knowledge of community resources, and sensitivity to the needs of sexual & domestic violence survivors, and their children is required. Must be committed to and comfortable with diversity and demonstrate commitment to inclusivity. Must be able to communicate and work effectively with a diverse population of clients and must be able to work effectively as an individual as well as a team member.


Must demonstrate ethics in communication and behaviors
Positive “can do” attitude
Be dependable and demonstrate a strong work ethic
Passion and excitement for our mission
Commitment to ongoing learning for self and staff
Commitment to supervision and ongoing training of self and others

To Be Considered: Please send a resume and a cover letter with salary requirements to:
Please write “IH Application- [Your Last Name]” in the subject line.
No phone calls, please.

Independence House, an equal opportunity employer and does not discriminate on the basis of race, color, religious creed, ancestry, national origin, age, sex, gender identity, marital status, sexual orientation, medical condition, or disability and denial of family medical leave and pregnancy leave. This search is being conducted by Independence House, Inc.