Hours: 35 Hours/Week

Salary: To be negotiated, but highly competitive
Benefits: Medical, Dental, Vision, Life, Short Term Disability, 403(b)

Independence House, Inc. (IH) is a comprehensive domestic & sexual violence community based agency and shelter program in Barnstable County that focuses on meeting unique and cultural needs of survivors and their children. The IH Emergency Domestic Violence Shelter is a fully inclusive pet and therapeutic animal friendly environment. We provide safety, food, shelter, advocacy, counseling and other resources to assist survivors in rebuilding violence-free lives for themselves and their children. IH is committed to the values of inclusivity, equality, anti-oppression, non-hierarchical structure, and a non-judgmental and empowerment framework. IH works closely with other agencies in the community, to provide a comprehensive network of resources for survivors of violence and their children. IH works with these agencies and other community groups to provide education, prevention and training about domestic & sexual violence toward community transformation and change. Please see our website at for more information.


The Shelter Director is charged with managing the day-to-day operations of the domestic violence emergency shelter. The Shelter Director supervises and trains advocates and volunteers to provide compassionate advocacy, and support services as appropriate, and is responsible for setting the tone and culture of the shelter.


The Independence House Domestic Violence Emergency Shelter Director promotes and models the values of inclusivity and equality for all people regardless of gender, race, sexual orientation or ability. The Director will be committed to anti-oppression practices, reduce barriers and work with individuals from an empowerment and strengths based framework.


Bachelor’s Degree required. Must have supervisory experience. Must work well with persons of varied sexual orientation, racial, ethnic, cultural, socioeconomic background and individuals who are differently abled. Must have knowledge of domestic violence, sexual assault, stalking, and dating violence, including impact of witnessing violence on children, an analysis of domestic and sexual violence as well as an understanding of tactics of individuals who use power and control and violence in intimate relationships. Must have knowledge of how to work with individuals who have experienced trauma. Must be able to multi-task and manage stressful crisis situations. Background checks required. 72 hours of initial sexual and domestic violence training (provided by Independence House) is required, as is ongoing training. Must be self-aware, committed to non-judgmental environment, and understand issues of privilege and oppression.


  • Oversee all shelter security and safety.
  • Ensure confidentiality of communications are adhered to.
  • Adhere to Independence House mission, vision, values, goals and personnel policies including implementation of “How the Earth Didn’t Fly into the Sun”.
  • Plan staff team meetings for shelter staff.
  • Attend all required staff meeting and trainings of agency for shelter staff.
  • Develop & maintain community & peer relationships.
  • Maintain a physically and emotionally safe shelter environment.
  • Serve as a role model and mentor for staff.
  • Represent Independence House at local and statewide meetings as needed.
  • Plan and implement schedule for shelter, 24-hour coverage including after-hours hotline.

Advocate Supervision:

  • Supervises and trains all paid and unpaid advocates.
  • Assist in supporting and evaluating advocates.
  • Schedule advocates according to shelter needs and number of survivors.

Shelter Operations:

  • Assure confidentiality of shelter location.
  • Provide direct services to survivors of domestic and sexual violence as needed.
  • Adhere to MA health and safety protocols.
  • Oversee the acquisition and distribution of in-kind donations, and maintain documentation.
  • Develop and implement policy, programming and guidelines for shelter around pet sheltering.
  • Answer crisis calls as needed, and support advocates in answering crisis calls.
  • Record and complete documentation of all crisis calls and oversee advocate documentation of crisis calls.
  • Assist in welcoming new shelter residents in compliance with Independence House policies, values, procedures and shelter agreements.
  • Supervise transport of clients.
  • Be available for scheduled shifts
  • Serve as back up for shelter staff as needed.
  • Supervise the maintenance and upkeep of shelter grounds including snow removal, weed removal, grass and flower bed maintenance.
  • Request needed repair requests for house and grounds.
  • Be available for on-calls shift.
  • Make appropriate referrals
  • Diligently fill out paperwork on all client and agency services provided, enter data as required by funders, and compile reports.
  • Assist with and participate in agency events, as needed.
  • Perform other duties as assigned.

Work Environment and Physical Demands:

  • Work is primarily performed in a secured residential facility setting with communal areas, as well as in an office setting
  • Work requires the ability to ascend or descend stairs, as well as the agility to move about and position self efficiently to perform physical tasks and address emergency situation
  • Position requires the ability to monitor and observe the activities of clients, and children of clients, within the facility
  • Regularly exposed to cleaning products, chemicals and solvent. Occasionally work in outdoor weather conditions
  • Routinely requires the ability to move or transport supplies or equipment weighing up to 30 pounds unassisted, while ascending or descending stairs


  • Rigorous understanding of trauma informed environment
  • Able to multi-task and prioritize
  • Flexibility – i.e. work evenings or nights when needed
  • Excellent listening and reflection skills
  • Excellent written & verbal communication skills
  • Strong conflict resolution & mediation skills
  • Must practice effective communications, including assertive communication
  • Build and maintain a cohesive team
  • Support shelter staff and volunteers in professional growth
  • Maintain boundaries with staff and survivors


  • Strong knowledge & integration of domestic and sexual violence services in MA
  • Strong knowledge of resources in community and statewide


  • Completion of the IH Domestic & Sexual Violence training in addition to shelter training
  • Satisfactory Criminal Background Check
  • Must possess a valid MA driver’s license and proof of vehicle insurance, and have access to a vehicle during work hours
  • Bilingual/bicultural LGBTQ and/or persons of color encouraged to apply
  • Must obtain or maintain account with a financial institution for direct deposit of paychecks

To Be Considered: Please send a resume and a cover letter to:  Please write “IH Application- [Your Last Name]” in the subject line. No phone calls, please.

Independence House, an equal opportunity employer and does not discriminate on the basis of race, color, religious creed, ancestry, national origin, age, sex, gender identity, marital status, sexual orientation, medical condition, or disability and denial of family medical leave and pregnancy leave.

This search is being conducted by Independence House, Inc.

Promoting Safe and Healthy Relationships